Privacy Policy

1. Information We Collect

We collect information that you provide directly to us when booking a session or communicating with our team. This includes:

• Identity Data: Name, gender, and partner details (where applicable).
• Contact Data: Email address and WhatsApp/Mobile number.
• Session Data: Preferred times, dates, and language.
• Technical Data: IP address and browser type (collected automatically for site performance).

2. How We Use Your Information

We use your data strictly to facilitate your counselling journey:

• To schedule and manage your appointments.
• To communicate via WhatsApp or email regarding your sessions.
• To provide a personalized counselling experience based on your preferences.
• To improve our website and services based on user feedback.

3. Data Security & Encryption

We take your privacy seriously. All sensitive data submitted via our booking form is encrypted before being stored in our database. We use secure, industry-standard protocols to ensure your information remains confidential.

4. Confidentiality & Legal Disclosure

Your sessions and records are private. We do not share your data with third parties for marketing purposes. Disclosure only occurs if required by law or in situations where there is a serious risk of harm to yourself or others.

5. Your Rights

You have the right to request access to the information we hold about you or to ask for its deletion. Please reach out to our support team for any data-related requests.